Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Royal Reels Casino, we believe that online gaming should be enjoyed as entertainment only. Gaming is never a reliable way to earn money or solve financial problems. Always play with money you can afford to lose, and never use gaming as a way to recover losses or make quick cash.
Age Verification
Online gambling in New Zealand is only available to individuals aged 18 years and over. By accessing Royal Reels Casino, you confirm that you are of legal age in your jurisdiction. We take age verification seriously and reserve the right to request proof of identity at any time.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your own behavior, it may be time to seek support:
- Chasing losses by gambling more money to win back what you've lost
- Hiding gambling activities or lying to friends and family about how much you gamble
- Spending more time and money on gaming than intended
- Neglecting work, school, or personal relationships due to gambling
- Borrowing money to fund gaming activities
- Feeling anxious, irritable, or depressed when not gambling
- Failed attempts to cut down or stop gambling
- Using gambling to escape problems or negative emotions
- Experiencing financial difficulties caused by gaming
Self-Help Tools & Responsible Gaming Features
We provide a range of tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to spend within a specified period
- Loss Limits: Define a maximum loss threshold before your account is automatically locked
- Reality Checks: Receive periodic reminders about how long you've been gaming and how much you've spent
- Session Limits: Set time restrictions on your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
For assistance in setting these tools, contact our customer support team or visit your account settings.
Support Organizations & Help Services
If you're experiencing problem gambling, help is available. Here are trusted organizations providing support in New Zealand and internationally:
New Zealand
- Problem Gambling Foundation (New Zealand): Free and confidential support for problem gambling. Call 0800 664 262 or visit www.pgf.nz
- Gambling Helpline (Auckland & Waikato): Call 09 633 0999 for specialist support
International Support
- GamCare (United Kingdom): www.gamcare.org.uk
- GamStop (United Kingdom): Self-exclusion service – www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (United States): www.ncpgambling.org
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Gambling support resources available in German
Need Help?
If you or someone you know is struggling with problem gambling, please reach out. Seeking help is a sign of strength, not weakness. The services listed above offer free, confidential support from trained professionals.
You don't have to face this alone. Help is available today.